U.S. Visa and Travel FAQs

*** Effective Sunday, June 12 at 12:01 a.m. EDT, the CDC rescinded its Order requiring all airline or other aircraft passengers to show a negative COVID-19 test result or documentation of recovery from COVID-19 to board any aircraft destined to the United States from a foreign country. Of note, CDC’s Order requiring proof of vaccination for non-U.S. citizen nonimmigrants to travel to the United States is still in effect. For more information see Requirement for Proof of COVID-19 Vaccination for Air Passengers.

Check the CDC website for additional information and Frequently Asked Questions.

Please see our updated FAQs below and review the guidance from the CDC before making travel plans. We will update the information below as soon as any changes to these requirements are announced.

Please pick the situation below that applies to you for more information on U.S. travel restrictions and visa processes at this time. If you have more than one traveler, please ensure you check the relevant situation for each individual traveler. See our general FAQs below for further information about COVID-19 tests and quarantine requirements for all travelers to the United States, including U.S. citizens.

Updated: June 13, 2022 at 09:00 GMT

SECTION 1: General FAQs about Traveling to the United States
SECTION 2: Information for U.S. Citizens or Lawful Permanent Residents
SECTION 3: Information for Non-Immigrant Visa or ESTA holders
SECTION 4: Information for Non-Immigrant Visa or ESTA applicants
SECTION 5: Information for Immigrant Visa holders and applicants

SECTION 1: General FAQs about Travel During COVID-19

You are considered fully vaccinated:

  • 2 weeks (14 days) after an accepted single-dose vaccine
  • 2 weeks (14 days) after your second dose of an accepted 2-dose series
  • 2 weeks (14 days) after you received the full series of an active (not placebo) COVID-19 vaccine in the U.S.-based AstraZeneca or Novavax COVID-19 vaccine trials
  • 2 weeks (14 days) after you received 2 doses of any “mix-and-match” combination of accepted COVID-19 vaccines administered at least 17 days apart*

If you don’t meet these requirements, you are NOT fully vaccinated.

The CDC has not recommended the use of mix-and-match COVID-19 vaccine primary series. However, such strategies are increasingly common in many countries outside of the United States. Therefore, for the of purpose of interpreting vaccination records for travel to the United States, CDC will accept combinations of accepted COVID-19 vaccines.

Your airline will verify vaccination status.  The U.S. Embassy London will not intervene to verify vaccination status for travelers.

To prove a passenger is fully vaccinated, they will need to show their vaccination status either via a paper record, a photo of the paper record or via a digital app. It should be issued by an official source and should include the traveler’s name and date of birth as well as the vaccine product and date(s) of administration for all doses the traveler received. Information on acceptable proof of a COVID-19 vaccine is available here.  If you have further questions over whether or not your documentation is acceptable, we would advise contacting your airline.

The CDC may grant a humanitarian or emergency exception in limited circumstances only when an individual must travel to the United States to preserve health and safety (e.g., emergency medical evacuations) and is unable to become fully vaccinated before travel. Individuals who fit the exception criteria described in the Presidential Proclamation and CDC’s Order may contact the U.S. embassy or consulate in or nearest the country from which they are departing for the United States. The embassy will then transmit this information to the CDC for consideration.

To facilitate the review of a humanitarian or emergency exception request, the following information should be provided by email to Embassy London for each passenger traveling from the UK for transmission to the CDC:

  • Name (family name/surname, given name)
  • Passport #
  • Nationality
  • Cell phone number (including country code) of passenger or head of household if family unit
  • Email address of passenger or head of household if family unit
  • US destination address
    • Is US destination home address?
  • Flight itinerary, including any connecting flights
    • Airline
    • Flight #
    • Departure airport and date of departure
    • Arrival airport and date of arrival
  • Vaccination Status
    • Fully Vaccinated
      • Name of vaccine product (or products if a combination)
      • Date of first dose
      • Date of second dose (if a two-dose series)
      • PDF or photograph of vaccination record
    • NOT Fully Vaccinated
  • Purpose of travel to the US and a brief explanation of why urgent travel is needed
  • Justification for humanitarian or emergency exception to providing proof of being fully vaccinated (e.g., vaccine availability, passenger ineligible for vaccine at location, insufficient time to become fully vaccinated)
  • Documentation to support justification (e.g., medical records, orders for emergency evacuation)
  • Information regarding any other solutions that were sought prior to application (e.g., flight changes, testing en route, assistance in obtaining testing/vaccination, etc.)

Children under 18 are exempt from the vaccination requirement for travelers. Please see the CDC’s website for more information.

Effective June 12, 2022 all air passengers travelling to the U.S. will no longer be required to show a negative COVID-19 test or a documentation of recovery from COVID-19 prior to boarding a flight.

For more information, see Rescission: Requirement for Negative Pre-Departure COVID-19 Test Result or Documentation of Recovery from COVID-19 for all Airline or Other Aircraft Passengers Arriving into the United States from Any Foreign Country.

No.  All travelers will need to meet the new travel requirements regardless of any previous National Interest Exception they obtained.



Under U.S. regulations, all U.S. citizens – including dual citizens – must enter and exit the United States using a U.S passport only.  For entry requirements for passports to return to the UK, you should check the UK government website.

You may travel to the United States on your U.S. passport up to and including the day it expires.

If your U.S. passport expired on or after January 1, 2020, you may also be able to travel to the U.S. using the expired U.S. passport. Please check our website to see if you qualify before booking travel.  This page also includes information on passport services available at this time, including information on how to request an emergency appointment if you have urgent travel and require a U.S. passport. If approved, an emergency passport can be issued on the same day as your appointment.

Please check our website for information on how to request an emergency appointment if you have confirmed travel within five working days.  If approved, an emergency passport can be issued on the same day as your appointment.   Emergency appointments may be offered up to and including the date of your travel.

Final admittance is always at the discretion of U.S. Customs and Border Protection(CBP) officials at the Port of Entry and no assurances can be given in advance so we would always advise you to obtain a valid passport prior to travel.

If your U.S. passport expired on or after January 1, 2020, you may also be able to travel to the U.S. using the expired U.S. passport. Please check our website to see if you qualify before booking travel.

If you have been outside United States for under 12 months (or under two years if you received a re-entry permit that you applied for before leaving the United States), please click here for the information you need about documentation and returning to the United States.

Information about travel as an LPR and maintaining permanent resident status is provided through the USCIS website. If an LPR remains outside the U.S. for more than 12 months (or beyond the validity period of their re-entry permit), they lose LPR status.

If an individual loses LPR status and does not qualify for returning resident status, they are required to apply for and obtain an immigrant visa if they wish to return to the United States to live there indefinitely or permanently. It can be difficult to qualify for returning resident status, and no assurances can be given in advance.

USCIS has not made an announcement on whether or not they will consider an exception to this policy due to the COVID-19 pandemic.  It is important to note that LPR’s have been able to travel from the United Kingdom throughout the pandemic to return to their permanent residence in the United States.

Lawful permanent residents (LPRs), also known as “green card” holders, are non-citizens who are lawfully authorized to live permanently within the United States.

If you hold a non-immigrant visa, you are not an LPR.

If you hold an immigrant visa, and travel to a U.S. Port of Entry and are admitted to the U.S. as a Lawful Permanent Resident (LPR), you will be given the forms necessary to apply for a Permanent Resident Card at that time.

When an immigrant visa holder is admitted as an LPR at a U.S. Port of Entry, their passport is stamped with the words “Processed for I-551 temporary evidence of lawful residence” which helps facilitate overseas travel while they are waiting for the Permanent Resident Card to be processed.



SECTION 3: Information for Non-Immigrant Visa or ESTA holders

 

Please see the CDC’s website for updated requirements for ESTA and non-immigrant visa holders.

All non-immigrant visa or ESTA air passengers must show a negative COVID-19 test taken no more than 1 day before travel to the United States in addition to being fully-vaccinated.  Travelers using an ESTA or non-immigrant visa will be required to be fully vaccinated and to provide proof of this vaccination status prior to boarding an airplane to fly to the United States.

For information on exceptions to the new vaccination requirements and how to qualify for an exception, please see the CDC’s website on exceptions.  For information on COVID-19 testing requirements, please see the CDC’s website on testing requirements ahead of travel to the United States.

SECTION 4: Information for Non-Immigrant Visa or ESTA applicants.

 

Visa services have resumed however, appointment availability remains limited at this time. Please continue to monitor our appointment calendar for appointment availability and see below for information on how to request an emergency appointment if required.  We cannot book visa appointments over the phone or via email.

Our appointment service provider will be best placed to provide any further details about current interview appointment availability.

Please see our ESTA page for more information.

The Electronic System for Travel Authorization (ESTA) is managed by the Department of Homeland Security. As such, we cannot answer questions about the ESTA process and any resulting decisions. Please review the official ESTA website at https://esta.cbp.dhs.gov/ and contact Customs and Border Protection (CBP) if you have further questions.

Information about the status of ESTA registrations at this time is provided through the only official ESTA website.

The Visa Waiver Program and the Electronic System For Travel Authorization (ESTA) are administered by the U.S. Customs and Border Protection (CBP), which is part of the Department of Homeland Security (DHS), not the Department of State.

Please review the information on the ESTA website at https://esta.cbp.dhs.gov/ including for contact information for CBP.

If you wish to travel to the United States for a visit and travel authorization under the Electronic System for Travel Authorization (ESTA) has been denied, you are required to apply for a visa. Please see our website at https://uk.usembassy.gov/visas/non-immigrant-visa-faqs/esta/ for more information.

Please see our website for information on non-immigrant visa types and application instructions.

As described above, services remain limited at this time.  We cannot guarantee an expedited appointment will be available.  Furthermore, we cannot guarantee an outcome on or before any given date.

If you are physically present in the United Kingdom then you may choose to apply for a visa through the U.S. Embassy in London. You should note, however, that during your interview you can expect to be asked to demonstrate that your social, economic and familial ties outside the United States are sufficiently strong to compel your departure from the U.S. after a brief visit. Consular officers have no way of evaluating and verifying an applicant’s ties to another country.

If you previously began the process of applying at another embassy or consulate, please note that visa fees are not transferable. You will be required to complete a new application to reflect your new application location and pay the visa fees again.

If you are a UK resident and wish to apply elsewhere, you should contact that embassy or consulate directly.  Please visit their website or contact them directly for clarification.

The final determination on an individual’s eligibility for a visa or for an expedited visa appointment is a matter for the adjudicating consular officer. No assurances can be given in advance and we cannot pre-adjudicate whether or not you will qualify over email.

Appointments are scheduled through the Visa Appointment Service, not by email or phone.  The visa appointment calendar shows appointment availability at the time it is accessed, based on the category of visa and other factors. As we continue to work to resume services, we suggest that you check the calendar through your Visa Appointment Service account at https://ais.usvisa-info.com/en-gb/niv periodically for newly released appointments or any appointments made available as a result of cancellations. We are unable to provide a timeline for when routine services will resume so encourage you to continue to check this website and the appointment calendar for further appointment availability.

Due to our limited appointment availability and high demand for appointments, the earliest available appointment for you to book at this time may not be until the coming months.  When you schedule your visa interview appointment, you will be offered the earliest available date at that time.  If you require an earlier appointment, please see FAQ 4.6 below on how to request an expedited appointment after booking the earliest available appointment.

As the appointment calendar operates in real-time, we cannot guarantee an appointment on or before any given date. This is one reason why we caution all applicants against booking tickets or making final travel plans unless they have received their passport containing a valid U.S. visa appropriate for their purpose of travel.

Limited emergency visa interview appointments are taking place for all visa categories for urgent or humanitarian reasons for travel, such as for critical medical treatment.

In order to request an emergency appointment, please follow the instructions provided on the Visa Appointment website.  In your expedited appointment request you should include the reason you need to travel urgently and, if applying for a B1/B2, the reason you are unable to travel using an ESTA.

We cannot predetermine if you will qualify for an expedited appointment over email or the phone.  You will need to follow the instructions on the Visa Appointment website for your request to be reviewed.

Please note, appointment availability is extremely limited and no guarantees can be given in advance regarding your eligibility for an expedited appointment.  If your request is denied, there is no appeal available.

We are unable to refund any fees as a result of an appointment not being available prior to your intended date of travel, which is why we caution all applicants against purchasing tickets or making final travel plans unless they have received their passport containing a valid U.S. visa appropriate to their purpose of travel.

If you have recently entered the UK following international travel, your appointment must take place in compliance with UK quarantine requirements following international travel. This may vary depending on which country you have traveled from. Please see the UK government’s website for further details.

Petition approvals are not the same as visa approvals.  Once a petition has been approved by USCIS and you are in possession of either the Notice of Action, Form I-797 or Petition Receipt number, you must then apply for the visa.  Please see our website for further details on petition based visas.

We cannot conduct visa interviews remotely.

Due to our current resources, if you have been offered an expedited appointment you have been provided with the earliest date available. You should attend the visa interview at that time unless otherwise notified.  If you still wish to move your appointment to an earlier date, we suggest that you check the calendar through your Visa Appointment Service account periodically for newly released appointments or any appointments made available as a result of cancellations.  We do not operate a waiting list.

Your request was reviewed by a senior consular manager and the email you received reflects the outcome. No appeal is available.

As we continue to resume services, you can expect appointment availability on your Visa Appointment Service account appointment calendar to increase.

We do not operate a waiting list and we cannot offer you an appointment by email, telephone, or social media.

If you are offered an appointment but you are experiencing symptoms of COVID-19 or you have been exposed to the virus, do not attend the appointment. You must reschedule your appointment through the Visa Appointment Service website.

If you have a visa appointment scheduled, please keep checking your Visa Appointment Service account and your email account (including the junk or spam folder). This is where we will send any communication about changes to appointments if necessary.

You will go through airport-style security screening. You must not bring laptops or bags above cabin-baggage size to your appointment as they are not permitted into the building and there are no storage facilities available. To save time, we recommend that you keep the number of small bags and belongings that you bring with you to an absolute minimum.

If you have recently entered the UK following international travel, your appointment must take place in compliance with UK quarantine requirements following international travel. This may vary depending on which country you have traveled from. Please see the UK government’s website for further details.

If you have been advised that your application requires additional administrative processing or is under review, that will remain the status of your case until you are notified about the outcome. The process cannot be waived and no expedite service is available.

You do not need to monitor the status of your case online because you will be contacted directly.  Please note, we cannot provide routine status updates while administrative processing is underway.

If a visa application is approved during a visa interview, the average processing time is five (5) working days. No expedited processing service is available.

If you have been asked to submit additional information or documentation, additional time must be allowed because the consular officer cannot adjudicate your case until everything has been received.

Delivery tracking information will be sent to the email address that was provided through the Visa Appointment Service website when your visa interview was scheduled. Furthermore, you will be emailed if more information is needed for your case, or if additional processing is required. It is important for you to check that email account regularly, including any junk or spam folders.

Passports and documents will be delivered by the option chosen when the visa interview was scheduled. Please sign in to your Visa Appointment Service for information. It is not possible for you to collect your passport from the Embassy in person.

If more than 10 working days have passed since your visa application was approved at interview and you have not received any emails or letters about the status of your case, please contact us. We cannot offer status checks before the 10 working days have passed.

I haven’t attended a visa interview.

We are working diligently to restore all routine visa operations as quickly and safely as possible. In the meantime, rest assured that we have extended the validity of your payment (known as the MRV fee) until September 30, 2023.

If you depart the United Kingdom and wish to apply for a visa through another embassy or consulate, you will be required to pay a new MRV fee and complete a new Form DS-160.

As explained at the time of fee payment, visa fees are non-refundable and non-transferable.

I have attended a visa interview.

Your MRV fee has already been utilized in covering the costs of processing your application and providing associated services.

If you wish to apply for a new visa, you will be required to pay a new MRV fee and complete a new Form DS-160.

Can I have a refund?

We do not have the authority to grant exceptions or to refund MRV fee payments. The MRV fee is non-refundable and non-transferable as per the terms and conditions that you agreed to at the time of payment, which are outlined on the Visa Appointment Service website.

Nonimmigrant visas cannot be extended. However, the majority of nonimmigrant visas are valid for several years. Please check the visa in your passport to confirm the validity period of the visa in your case. Please see the Frequently Asked Questions section of our website for more information about visa and passport validity.

If you are currently in the United States, please be aware that the expiration date of your visa has no bearing on your authorized length of stay in the United States. Please check the stamp in your passport applied by officials at the U.S. Port of Entry for information about your authorized period of stay.

If you have questions after checking the USCIS Response to COVID-19 webpage, you should contact them using the contact details on that website.



SECTION 5: Information for immigrant visa holders and applicants

 

People applying to enter the United States as immigrants are required to have a medical examination that includes a COVID-19 vaccination requirement before they are issued an immigrant visa.

Please see the CDC’s website for information on international travel to the United States for U.S. citizens, U.S. nationals, Legal Permanent Residents (LPRs) or immigrant visa holders.

We are now processing visa applications in all immigrant and fiancé(e) visa categories. We can’t provide personalized answers by email, social media, or telephone about topics that are covered here.

Please select where your case is in the process using the dropdowns below for further information on how to proceed with your case.

If you have petition filing questions after checking the USCIS website, contact USCIS directly using contact details on that website.

You can check the status of a petition using the USCIS case status checker. If the petition is pending approval and your address has changed, visit the USCIS website to provide your new address.

If you are applying for an immigrant visa and the case is being processed by NVC, please click here to visit your CEAC account for information. Please contact NVC using the contact form on that website if you still have questions.

We are unable to answer any questions about NVC cases, including about appointment scheduling. The Embassy’s role is to communicate with NVC about overall appointment capacity, not to allocate interview dates to applicants. Therefore, we cannot predict or influence when your appointment may be scheduled.

We cannot accept expedite requests directly from an applicant or their representatives. Please contact NVC if you have urgent need of travel.

If you are unable to attend the date you’ve been assigned, you should sign in to your Visa Appointment Service account to book a new interview date after the original interview date has passed.

Please note, you should not expect your account to be updated to allow you to schedule a new interview until after the scheduled appointment date has passed. Until then, the account will still display details of the appointment that was assigned. You need not be concerned. You are not required to attend that appointment.

You should still register the cancelled date on the Visa Appointment Service account, if you have not already done so.

You can now sign into your Visa Appointment Service account to reschedule your appointment. If no appointments are available when you first check, keep checking the calendar regularly for newly released dates and appointments made available due to cancellations. We do not operate a wait list and cannot provide a timescale for when further appointments will be released.

Thank you for your patience while we work through a backlog. As soon as we are ready to begin processing your application, your case number will be assigned and sent to you in your application instructions letter. We will send your letter as soon as possible but we cannot predict when this will be.  If your address has changed since your petition was filed, please contact us to provide your updated address.

Once you receive your letter, you should create your Visa Appointment Service account to schedule your appointment. If no appointments are available when you first check, keep checking the calendar regularly for newly released dates and appointments made available due to cancellations. We do not operate a wait list and cannot provide a timescale for when further appointments will be released.


FAQs for Immigrant Visa Holders and Applicants

If you have a visa appointment scheduled, please keep checking your Visa Appointment Service account and your email account (including the junk or spam folder). This is where we will send any communication about changes to appointments if necessary. If you have booked a medical examination, please contact the panel physician directly to check the status.

If your case is with NVC, please contact NVC directly to discuss the status of your case, including expedite options. We are unable to answer any questions about NVC cases, including about appointment scheduling. The Embassy’s role is to communicate with NVC about overall appointment capacity, not to allocate interview dates to applicants. Therefore, we cannot predict or influence when your appointment may be scheduled.

If your case is with the Embassy in London and you have received your appointment instruction letter or your previous appointment was canceled, you can sign in to your Visa Appointment Service account to schedule or reschedule your appointment. If your appointment was canceled during lockdown and you have not yet created a Visa Appointment Service account, you will be required to register the original appointment date before you can reschedule to a new date.

We understand that you wish to travel as soon as possible. However, as appointment availability is extremely limited and in fairness to other applicants in the same position as you, we cannot consider expedite requests unless there is critical humanitarian (‘life or death’) reasons for travel. To request an expedited appointment under these circumstances, please sign in to your Visa Appointment Service account and follow the on screen instructions.

 

If you have a visa appointment scheduled, please keep checking your Visa Appointment Service account and your email account (including the junk or spam folder). This is where we will send any communication about changes to appointments if necessary. If you have booked a medical examination, please contact the panel physician directly to check the status.

You will go through airport-style security screening. You must not bring laptops or bags above cabin-baggage size to your appointment as they are not permitted into the building and there are no storage facilities available. To save time, we recommend that you keep the number of small bags and belongings that you bring with you to an absolute minimum.

If you are experiencing symptoms of COVID-19 or have been exposed to the virus, you must reschedule your appointment through the Visa Appointment Service website. If you have recently entered the UK following international travel, your appointment must take place in compliance with UK quarantine requirements following international travel. This may vary depending on which country you have traveled from. Please see the UK government’s website for further details.

We ask that you attend your appointment unaccompanied if possible. However, if you would like to be accompanied by a carer or translator, or if the visa applicant is under 18 and their parent or legal guardian are not applying for a visa at the same time, please contact us to submit a request to be accompanied. In your message, please include:

  • The full name of the visa applicant;
  • Their case number;
  • The date and time of the visa interview; and
  • The full name of the person that wishes to accompany the applicant to the interview, and their relationship to the applicant.

 

It is not possible to apply for a visa from within the United States. If you are in the U.S. and you wish to apply to adjust status to reside there permanently, you must contact the U.S. Citizenship and Immigration Services (USCIS) office with jurisdiction over your current location. Contact details are provided through their website.

If USCIS requires information or documentation from the Embassy in London in connection with your application to adjust status, they can contact us through official channels.

If the request to adjust status in the U.S. is denied, you must apply for an immigrant visa at a U.S. Embassy or Consulate outside of the United States.

Applicants are given 12 months from the date on which the Embassy’s Immigrant Visa Unit writes to them with their case number and application instructions.

​You do not need to be concerned if the petition in your name expires while you are waiting for K-1 visa services to resume. This is because you can revalidate the petition with a letter from the petitioner stating that you both remain legally free to marry and that you will do so within 90 days of your arrival in the United States. You should take the letter to your visa interview in the future, not mail it or email it to the Embassy now.

Immigrant and fiancé(e) visas should be processed by the embassy or consulate with jurisdiction over the applicant’s place of residence. If you move to another country, contact the relevant embassy or consulate to ask that they officially request your case file from the Embassy in London.  If you have moved to the UK, contact us to request a case transfer to U.S. Embassy London.

Which documents should I send?

If documents or scans have been requested by NVC, please click here to visit your CEAC account for information, and contact NVC using the contact form on that website if you still have questions.

If documentation has been requested by the consular officer following a visa interview, you can check the Department of State’s website for information about how to obtain copies of civil documents.

Do not send your passport unless it has specifically been requested from you.

If you’re not sure what documents to submit after checking the letter you were given and the instructions in your Visa Appointment Service account, you can contact us.

How should I send the documents?

Sign in to your Visa Appointment Service account and follow the instructions to send documents to the Embassy. If you see a green ‘Continue’ button, click it to obtain the instructions.

Due to the volume of enquiries we are receiving, we are unable to provide status updates or confirm the receipt of documents. Please continue to monitor your email address as that is where any updates will be sent.

If you have been advised that your application requires additional administrative processing or is under review, that will remain the status of your case until you are notified about the outcome. No expedite service is available. You do not need to monitor the status of your case online as you will be contacted directly when the outcome is known.

We cannot predict how long it may take for your visa to be issued as it varies in each and every case. Any timescales previously provided should be considered as general guidance only. No guarantees are possible, and no expedited or premium processing service is available. We caution you against purchasing tickets or making final travel plans unless you have received your passport containing a valid visa appropriate for your purpose of travel.

If you have been asked to submit additional information or documentation such as a medical report or new passport, additional time must be allowed because the consular officer cannot adjudicate your case until everything has been received.

Due to the volume of enquiries we are receiving, we are unable to provide status updates or confirm the receipt of documents. Please continue to monitor your email address as that is where any updates will be sent.

Delivery tracking information will be sent to the email address on your Visa Appointment Service account. Furthermore, you will be emailed if more information is needed for your case, or if additional processing is required. Therefore it is important for you to check that email account regularly, including any junk or spam folders.

Passports and documents will be delivered by the option chosen when the visa interview was scheduled. Please sign in to your Visa Appointment Service for information. It is not possible for you to collect your passport from the Embassy in person.

Should I have a visa package?

All passports are delivered in a plastic courier envelope. Some courier envelopes will also contain a paper envelope known as a visa package, which clearly states on the back that it should only be opened by immigration officials at the U.S. Port of Entry.

If your visa is annotated with the phrase “IV Docs in CCD,” you will not receive an immigrant visa package. That is because you scanned your supporting documents as part of the visa process.

What should I do if my visa package is damaged or opened?

If your visa package (a paper envelope) has small nicks or tears, you do not need to be concerned. You can apply a small amount of clear tape and explain to the immigration officials that it was damaged during delivery. However, if the damage looks large enough that documents could be removed or fall out, please contact us with your full name, case number, visa category, and planned date of travel to the U.S.

If you received a visa package in a paper envelope, it will clearly state that it should not be opened. If you have accidentally opened it, contact us with your full name, case number, visa category, and planned date of travel to the U.S.

If you were unable to travel due to extenuating circumstances and as a result your current immigrant or fiancé(e) visa has expired, please contact us through our contact form providing your case reference number and the reason you were unable to travel.  We will then advise further.

Your petitioner should write a signed and dated letter asking for the petition in your name to be withdrawn.

The letter should be sent to:

Immigrant Visa Unit
U.S. Embassy
33 Nine Elms Lane
London SW11 7US

  • If your email address changes after you have created a Visa Appointment Service account, please update your account with the new email.
  • If your UK address changes, please contact us with your new address.

U.S. Embassy London resumed biometric services.  If we have a DNA kit for your immigrant visa application, then we will contact you with information on how to proceed in due course, however, please be aware that we are working through the backlog caused by COVID-19 and cannot provide an estimated timeframe.