Immigrant and fiancé(e) visa Frequently Asked Questions (FAQs) and contact us

The extended and ongoing impact of COVID-19 has resulted in unprecedented demand and unavoidable backlogs at every stage of the application process. You should expect delays for the foreseeable future.

We cannot predict when the next stage in your case will be ready, or when a visa may be issued. We caution applicants against making final travel plans or giving up accommodation and employment unless they have received the appropriate valid immigrant or fiancé(e) visa.

If you are applying for an immigrant or fiancé(e) visa, you have received a visa and you are preparing to travel to the United States, or you are a Lawful Permanent Resident (also known as an LPR or Green Card Holder), then keep reading for the information you need. Please make sure you check these resources carefully, because we will be unable to provide personalized responses by email, telephone, or social media to topics that are covered on our website

A close up of the Statue of Liberty

1) Can I move to the United States? Will I qualify for a visa?

Non-U.S. citizens interested in moving to the United States to live there indefinitely or permanently need to apply for and obtain an immigrant or fiancé(e) visa before traveling. Here is information about all the available visas and how to get started.


2) How is an immigrant or fiancé(e) visa petition filed?

The first step in applying for most immigrant and fiancé(e) visas is having a petition filed by a qualifying U.S. citizen or LPR. Here is information about filing a petition, including who may qualify for exceptional circumstances, and who to contact with questions.


3) What is happening with my petition?

If your petition has been filed with USCIS but not yet approved, here is how to find out what is happening with your case and how to notify USCIS if your address has changed.

National Visa Center (NVC)

4) My case is with NVC. When will I get my interview date?

If your petition has been approved and your case is now with the National Visa Center (NVC), here is how to check the status of your case and who to contact if your address has changed or you want to request expedited processing.

U.S. Embassy London

5) My case has been sent to the Embassy in London. What happens now?

If your case has been forwarded to Embassy London after an interview was scheduled for you, or your case has been sent to the Embassy ready for your to begin the visa application process and you are waiting for your case details and application instructions, here is an overview of what you should do and when.

Moving house

6) What should I do if my address changes?

Here’s is what to do if you move house during the visa application process.

Completing an application form

7) How can I get help with completing the application form?

Here is guidance about completing Form DS-260 or Form DS-160, including what to do if you’re not sure how to answer a question or if you’re having technical problems.


8) Which documents will I need?

Click here to find out which documents will be needed for your visa interview, including information about how to obtain them and validity.


9) What should I expect during the medical examination?

Here is information about how to book a medical exam, and what to expect.

Embassy London

10) What do I need to know about my visa interview?

Here’s how to book, register, reschedule, or cancel your visa interview appointment, and what to expect during the interview.

U.S. visa

11) I've had my interview. When will I get my visa?

Here is information about the status of your case and delivery, including what to expect if your application was approved, if additional documents were requested, or if additional processing is required.


12) I've received my visa. What should I do next?

Here is information to help you plan your travel to the United States, when you can expect to receive a ‘Green Card,’ what to do if you can’t travel before the visa expires, if you have questions about the visa package, if you think there is an error, or if you need to pay your USCIS fee.

Couldn't travel

13) I couldn't travel & my visa expires soon/has expired. What can I do?

It is not possible to extend a visa. If your visa is due to expire or has expired, here is how to find out if you can apply for visa reissuance.

LPR Permanent Resident Card  ('Green Card')

14) I'm an LPR in the UK. What do I need to know?

Here is information about what to do if you would like to return to the United States after an extended absence, if your Permanent Resident Card (‘Green Card’) is expired or missing, if you want to abandon LPR status (Form I-407), if you are waiting for a reentry permit, if you need fingerprints for USCIS application, or you have questions about taxes.

15) Contact Us

Still have a question?

The vast majority of questions we receive are answered through the webpages listed above so please make sure that you take the time to check. Here is how to contact us if your question is not covered anywhere on our website.

Remember, we cannot advise when your petition will be approved, when you will receive your application instructions, when an appointment will be available for you, whether you will qualify for a visa, whether your documents have been received, or when your passport will be delivered.