Replace a damaged U.S. Passport

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In order to replace a damaged passport, you are required to apply in person by attending a pre-arranged appointment.

Please review our Passport and Citizenship FAQs and our Visiting the U.S. Embassy page for common questions about passports and visiting the U.S. Embassy London for an appointment.

Required Documents

  • Form DS-11 available online here or as a downloadable PDF (6 pages).  You must print the form but DO NOT sign
  • One passport photograph
  • Non-refundable application fee
  • Evidence of U.S. citizenship – such evidence may include but is not limited to:
    • U.S. Birth Certificate
    • Consular Report of Birth Abroad
    • Expired U.S. Passport
    • U.S. Passport Card
  • For applicants under 16, both parents must attend with the child and present evidence of parentage (such as child’s birth certificate or consular report of birth abroad, listing parents’ names) and government-issued photo identification
  • Applicants aged 16-17 should be accompanied by a parent or legal guardian. The accompanying adult must present government issued photo identification
  • Return delivery envelope – pre-paid (up to 500g) self-addressed Royal Mail Special Delivery envelope. Alternative delivery options are available if applying through US Embassy, London.

If you need a new U.S. passport in less than two weeks, you should discuss this during your appointment as you may require an emergency passport.

Photo Requirements

  • Color photograph
  • Taken in the last 6 months
  • No eyeglasses (If you must wear eye glasses for medical reasons, you’ll need to submit a signed statement with your application from a medical professional)
  • 2 x 2 inches
  • For babies and small children, it is advisable to have someone take the photograph (photo booth photos may not be accepted)  Infants’ eyes are not required to be open

Please click here for more information regarding passport photograph requirements.

Fees

How much to pay
$135 (for applicants under the age of 16)
$165 (for applicants age 16 and over)

Acceptable payment methods

  • Credit/Debit card (Visa, MasterCard or American Express) – card transactions are in U.S. dollars and you may be subject to additional fees applied by your payment card provider
  • Cash (in U.S. dollars or pounds sterling)

Fees for this service are paid in person to the cashier at the time of the appointment. We cannot accept contactless payment of any kind. Please note that there is no expedited service outside the United States. The option to pay by cash applies to in person applications at the U.S. Embassy, London and U.S. Consulate General, Belfast. U.S. Consulate General, Edinburgh cannot accept cash payments.

Social Security Numbers

If you have been issued a social security number (SSN) you must provide it on the application for a U.S. passport. If the name on their social security record does not match the name on the passport application please make sure that question 9 on the form – ‘List all other names you have used’ is completed.

If you do not have a Social Security Number, you must submit a statement, signed and dated, that includes the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: I have (or my child [child’s name]) has never been issued a Social Security number by the Social Security Administration.”

If you are in the United Kingdom and require a new or replacement Social Security number card, you should contact the Federal Benefits Unit at the Embassy.

If One Parent/Legal Guardian Attends

For children under 16, if any custodial parent is not able to attend, they must submit a notarized Form DS-3053 Statement of Consent. The form can be downloaded here  (PDF 421 KB).  When Form DS-3053 is presented, a copy of the same identity document presented to notarize the form must also be provided. The notarized DS-3053 must be less than three months old.

Sole Legal Authority:
If you have sole legal authority to act on behalf of the child, we require official documentation. Examples include:

  • Original copy of the child’s birth certificate listing you as the only parent
  • Complete court order granting sole legal custody of the child, such as a divorce decree or other custody order
  • Complete court order specifically permitting you to apply solely for the child’s passport
  • Certified copy of an adoption decree listing you as the only parent
  • Certified copy of the judicial declaration of incompetence of the parent that cannot appear in person
  • Certified copy of the death certificate of the parent that cannot appear in person

When scheduling the appointment you should make a written note of the following:

  • The appointment confirmation number generated.
  • The date and time for your appointment. You will not receive email confirmation of the appointment date.
  • The appointment password.  You will require the password if you need to cancel the appointment. No record of your password is kept at the Embassy.

You are not required to present a printout of the confirmation sheet on the day of the appointment as your name will be on the access list for that day, although you may wish to keep a copy for your records. Please ensure that you arrive at the Embassy at the appointed time, otherwise we may be required to cancel your appointment.

Please click here to book an appointment to take place at U.S. Embassy London. Each applicant requiring a service at the Embassy must have a separate appointment. Schedule the appointment in the name of the applicant. When you book the appointment, it is vital that you print or note down your password and the appointment date and time. You will not receive an automated appointment confirmation email or reminder emails.

As we continue to resume services, appointments remain limited. If there are no appointments available when you first check the booking system, please keep checking. New appointments are regularly added, including appointments made available from daily cancellations. These appointments can only be booked through the online calendar, not by email or telephone, which is why it is important to keep checking the calendar.

If you reach five working days before your booked, urgent overseas travel date and you have been unable to book an appointment despite checking the online calendar regularly, you can click here to request an emergency appointment. Please include the following information in your request:

  • The full name of each applicant, and the passport or citizenship service they require.
  • The date, time, and point of departure of the overseas travel.

When scheduling the appointment you should make a written note of the following:

  • The appointment confirmation number generated.
  • The date and time for your appointment. You will not receive email confirmation of the appointment date.
  • The appointment password.  You will require the password if you need to cancel the appointment. No record of your password is kept at the Consulate General.

You are not required to present a printout of the confirmation sheet on the day of the appointment as your name will be on the access list for that day, although you may wish to keep a copy for your records. Please ensure that you arrive at the Consulate General at the appointed time, otherwise we may be required to cancel your appointment.

Please click here to book an appointment at the U.S. Consulate General Edinburgh.  Each applicant requiring a service at the Consulate General must have a separate appointment.  When you book the appointment, it is vital that you print or note down your password and the appointment date and time. You will not receive an automated appointment confirmation email or reminder emails.

Please click here to book an appointment to take place at U.S. Consulate General Belfast.   Passport processing and return takes approximately 2 – 3 weeks.

Print or note down the appointment date and time and your password.  You will not receive an appointment confirmation email or reminder emails. You will require the password if you need to cancel the appointment. No record of your password is kept by the Consulate. 

As we continue to resume services, appointments remain limited.  If there are no appointments available when you first check the booking system, please keep checking as new appointments are added periodically.

If you are unable to book an appointment at least 3 weeks prior to your travel date, please email acsbelfast@state.gov explaining your circumstances for advice.  Please include the name and age and location of the applicant(s).

Disclaimer – Footer

This is the official website of the U.S. Embassy and Consulates in The United Kingdom. External links to other Internet sites should not be construed as an endorsement of the views or privacy policies contained therein.

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