Thank you for contacting the Federal Benefits Unit (FBU).  The staff of the FBU will normally respond within 7 work days.

We are closed on U.S. and UK Public Holidays, and also on the last Thursday of each month for training purposes.

Please note that any inquiry NOT relating to Federal Benefits will not be answered or redirected.
Information on passports, visas, or  IRS, can be obtained from links in the Embassy web site at https://uk.usembassy.gov

If you require a personal interview with the FBU, you will be given an appointment date.   See security information below for your visit to Embassy London.

Visiting the U.S. Embassy in London

Large bags/suitcases (above cabin baggage size) and laptops cannot be admitted to the Embassy. Other items that cannot be brought into the building include perfume and cologne (above 30ml), weapons and glass bottles.

Prohibited items cannot be stored at the Embassy so leave them at home or store them securely before you arrive. Left luggage facilities are available for a fee at several airports, coach stations, and mainline train stations, including Waterloo and Victoria.

Please see our appointment guide (color PDF/2 pages) to help you prepare and find your way to the U.S. Embassy in London. We suggest that you print the guide and bring it with you to your appointment so that you can check it on the day.

For additional information regarding travel to the Embassy, including a helpful map, please click here.

Visitors who do not follow these instructions will experience considerable delays at the security check point, which could result in the appointment being cancelled.