Social Security & Federal Benefits


Payments to UK bank accounts have been delayed and are expected to be deposited on March 4.

Please accept our apologies for any inconvenience.

Are you missing your February 2 payment?

The Social Security Administration has suspended the payments of beneficiaries who did not complete and return Form SSA-7162.  The first mailing was sent in June 2023 and the second mailer sent September/October 2023.

In order to have your benefits reinstated you must complete and return this form to our office.  The completed form cannot be accepted by email or fax.  An original signature is required.  

Our Service Area

The London Federal Benefits Unit (FBU) provides services for the Social Security Administration, Department of Veterans Affairs, Office of Personnel Management, Railroad Retirement Board, Medicare, and Department of Labor.   The largest program is the Social Security Administration.

The FBU London provides assistance to over 44,000 beneficiaries throughout the UK, Bermuda and the following countries in Africa: Botswana, Ghana, Gambia, Kenya, Lesotho, Liberia, Malawi, Namibia, Nigeria,  Sierra Leone, South Africa, Swaziland, Tanzania, Uganda, Zambia and Zimbabwe.

If you reside in the Netherlands, Belgium or Luxembourg, please direct your inquiry to the Federal Benefits Unit in Dublin, Ireland.

If you reside in a country that is not listed above, please direct your inquiry to your local U.S Embassy or Consulate’s website to locate your nearest Federal Benefits Unit.

The Federal Benefits Unit is unable to answer inquiries related to visas, passports, IRS, Selective Service Registration, voting or other non-federal benefit issues.   Please see the Embassy Sections and Agencies for assistance in contacting the correct department.

Contact Us

To contact us, send an email to Please include your telephone number, name and date of birth, the last four digits of your Social Security number, and the purpose of your inquiry. We will respond as soon as possible. Please do not send multiple emails, as this may cause further delays.

Please also take note of our privacy policy.

Frequently Asked Questions

Our list of Frequently Asked Questions (FAQs) answers the most popular questions.


Medicare Cards with New ID Number and Foreign Post Codes

The Center for Medicare Services online registration process does NOT accept foreign postal codes.
You can request a replacement Medicare Card through our office.
Please  mail with subject line “CMS Medicare Card” and provide your Name, Address and the last 4 digits of your Social Security Number (SSN).
Please allow 4-6 weeks for your card to arrive.