IMPORTANT INFORMATION:
If you did not receive your monthly Social Security payment this month, your benefits have likely been suspended because we did not receive the annual questionnaire form that was mailed to you.
To reinstate your benefit payments, you will need to print and complete one of the forms listed below.
- If you are a Social Security beneficiary, please complete Form SSA-7162
- If you are the Representative Payee for a beneficiary, please complete Form SSA-7161
When completing the form, please ensure that you include your full name, address, contact telephone number, 9-digit SSN and sign the form. Once signed, mail the completed form to:
Federal Benefits Unit
ATTN: FEQ
33 Nine Elms Lane
London
SW11 7USOnce we receive the completed form, we will take immediate action to reinstate benefits. Any past due benefits will be deposited into your bank account. Thank you.
Our Service Area
The London Federal Benefits Unit (FBU) provides services for the Social Security Administration, Department of Veterans Affairs, Office of Personnel Management, Railroad Retirement Board, Medicare, and Department of Labor. The largest program is the Social Security Administration.
The FBU London provides assistance to over 44,000 beneficiaries throughout the UK, Bermuda and the following countries in Africa: Botswana, Ghana, Gambia, Kenya, Lesotho, Liberia, Malawi, Namibia, Nigeria, Sierra Leone, South Africa, Swaziland, Tanzania, Uganda, Zambia and Zimbabwe.
If you reside in the Netherlands, Belgium or Luxembourg, please direct your inquiry to the Federal Benefits Unit in Dublin, Ireland.
If you reside in a country that is not listed above, please direct your inquiry to your local U.S Embassy or Consulate’s website to locate your nearest Federal Benefits Unit.
The Federal Benefits Unit is unable to answer inquiries related to visas, passports, IRS, Selective Service Registration, voting or other non-federal benefit issues. Please see the Embassy Sections and Agencies for assistance in contacting the correct department.
Contact Us
You may contact us in a variety of ways but the most efficient way is by using our online form.
Please also take note of our privacy policy.
Frequently Asked Questions
Our list of Frequently Asked Questions (FAQs) answers the most popular questions.
Services
- For general enquiries see: Contacting the London Federal Benefits Unit
- Filing for Benefits or Medicare
- mySocialSecurity Online Services
- Social Security Numbers (SSN)
- Reporting a Change of Address
- Reporting a Death
- Requesting or Reporting a Change of Direct Deposit
- Social Security Benefit Statements
- Foreign Enforcement Questionnaire
- Forms SSA-7162
Medicare Cards with New ID Number and Foreign Post Codes
The Center for Medicare Services online registration process does NOT accept foreign postal codes.
You can request a replacement Medicare Card through our office.
Please mail FBU.London@ssa.gov with subject line “CMS Medicare Card” and provide your Name, Address and the last 4 digits of your Social Security Number (SSN).
Please allow 4-6 weeks for your card to arrive.
