Contact Special Consular Services

Please be aware that the majority of questions we receive are answered on our website. Before deciding whether to contact the Special Consular Services Unit, click here to look for the information you need in our new FAQs. 

Click here to find out about the services we offer. We will not be able to answer any questions ​answered on our website, including those relating to visas, passports, or social security. Those emails will not be forwarded on.

For information about travel to the United Kingdom or the United States during the COVID-19 pandemic, click here for our COVID-19 information page. For information on UK COVID-19 restrictions generally, please see the UK government’s website.  Guidance changes regularly, so please continue to monitor these websites for the most up to date information.

If you have a question about U.S. passports or U.S. citizenship, click here for information (including contact details).

If you have a question about visas, U.S. travel restrictions or national interest exceptions, please click here for important information and here for contact details.

If you have a question about social security or various federal benefits, click here for information (including contact details).

The U.S. Embassy is unable to attest to a citizen’s vaccination status nor to advise on vaccine verification procedures for travel to the United States. For questions related to COVID-19 vaccines and travel please click here for more information.  If you are a resident of the UK who was vaccinated in the United States, please contact your registered doctor to provide your vaccine status and request a letter of verification or the NHS at 119 for further assistance.

If you have questions about quarantining on arrival in the UK you should see the UK government’s website.  From August 2, new rules will go into place.  Please review the UK government’s website for the most up to date information.

If your inquiry pertains to U.S. citizens in distress or in an emergency situation in the UK, please use our contact form.