Passport unit enquiries

STOP! Before deciding whether to contact the U.S. Passport and Citizenship Unit, please read the information below. Due to the large volume of enquiries we are currently receiving, we may not be able to respond further if the answer to your question is provided below.

Passport Services

Please check our website to see if you are eligible to renew by mail. You are able to apply for a passport even after a previous passport has expired.

Most applications to replace an emergency limited validity passport with a full-validity passport can be submitted by mail, including for children. Click here for details.

If the passport service you need requires an in-person appointment, we are unable to waive this requirement. Click here to select the service you require for information on how to book an appointment.

We have resumed normal services, however routine appointments remain extremely limited. The appointment calendar operates in real time so will show any available appointments, including appointments available due to cancelations. Appointments will not be released on a specific date or time so please regularly check the calendar for any availability.   

Emergency appointments

If you have urgent overseas travel, you do not qualify to travel with your expired U.S. passport as described above and you have been unable to obtain an appointment, please contact us with an emergency appointment request five working days before your travel date.

Please provide the following information:

- The full name of each applicant and which passport/citizenship service they require.
- The date, time and point of departure of the confirmed overseas travel. Please include your confirmed travel itinerary from your airline in pdf form.
- Your UK telephone number.
- The applicant’s current location (nearest city).
- The purpose of your travel.

Emergency appointments remain limited and we continue to prioritize emergency services for life-or-death emergencies. Life-or-death emergencies are defined by the Department of State as serious illnesses, injuries, or deaths in your immediate family (parent, legal guardian, child, spouse, sibling, and grandparent) that require you to travel within 72 hours (3 business days).

Please also continue to monitor our website as it may be possible for you to book an earlier appointment using our online appointment calendar.

If your request relates to a UK visa application, please visit the UK government’s website and contact the UK government directly with any further questions about your case in light of your expired or expiring passport. They have a process in place to address these issues. As advised, we can only consider emergency appointment requests related to imminent overseas travel.

Status Updates

We are unable to provide routine status updates, including any questions about documents that have been submitted or timeframes for receiving your new passport. Please check your delivery tracking information regularly to see if your passport is on its way. Delivery tracking information can be found on the receipt or other documentation provided to you by the delivery service.

IMPORTANT: We are currently receiving a large volume of emergency requests. Please DO NOT send multiple requests. This delays our ability to respond as quickly as possible.

Please select the entry which best describes your enquiry:
- Urgent: I have urgent confirmed overseas travel in 5 working days and I need to apply for a U.S. passport for myself or my child.
- Urgent: I have not received the U.S. passport I applied for and I have urgent confirmed overseas travel in 3 working days.
- Status: I applied for a U.S. passport more than 4 weeks ago or my child's CRBA & first passport more than 5 weeks ago and I have not received it. (If additional information or documentation was required, please count from the date you submitted the additional items).
- I have checked your website - including the FAQs at uk.usembassy.gov/america411 - and my U.S. passport or CRBA question is not answered.
Applicant’s given name(s) exactly as stated on the U.S. passport application (if you have not yet applied, please provide the name as stated on the previous U.S. passport, or on the birth certificate if a passport has never been issued)
Applicant's Surname(s) exactly as stated on the U.S. passport application (if you have not yet applied, please provide the name as stated on the previous U.S. passport, or on the birth certificate if a passport has never been issued)
Applicant’s date of birth (MM/DD/YYYY)
Applicant’s place of birth:
Does the applicant hold a valid passport of another nationality? If so, please briefly clarify:
Is the applicant a child applying for their first U.S. passport and Consular Report of Birth Abroad?
- Yes
- No
If you are not the applicant, your name and your relationship to the applicant
If a child under the age of 16 is applying to renew their passport, the child and both parents should attend the appointment. If the child is 16 or 17, one parent should attend. Please confirm the given name(s) and surname(s) of any parents attending to accompany an applicant under the age of 18. If both parents cannot attend the appointment for a child under 16, please briefly explain why:
An applicant aged 18 or over can request to be accompanied to their appointment if they require assistance from a carer or will need help with translation. If you would like to request to be accompanied, please briefly explain why and confirm the full name of the individual that wishes to attend and their relationship to the applicant:
Which U.S. passport or citizenship service are you contacting us about?
Please provide BRIEF details of additional information relevant to your question:
If you are writing on behalf of multiple members of your family who need to apply for U.S. passports for your confirmed imminent travel, please provide the full name and date and place of birth of each additional applicant.
Do you have imminent overseas travel plans?
- No planned travel
- My travel plans are [please state date, time, destination and flight number or reference]
Please state date, time, destination and flight number or reference.
Please provide your contact email address:*
(you must provide your email address)
Please provide your UK contact phone number:*
(you must provide a UK contact phone number)
Have you applied for the passport?
If you have applied for passport, when did you apply? (If you cannot recall the date you mailed the application or attended an appointment, please provide an approximate date): (MM/DD/YYYY)
The information you provide is used solely by the Passport Unit of the U.S. Embassy London. In order to process certain types of requests, we may have to ask for your full name as it appears in your U.S. passport and contact information. You may decline to provide such information, but that could inhibit our ability to answer your questions or assist you with your request. Any information provided on our web form is not retained and is used only in order to process your current request or answer your current questions. The London Passport Unit works in accordance with Consular Affairs procedures as well as the Paperwork Reduction Act (44 U.S.C. 3501 et seq.) and the Privacy Act of 1974.

Emails and Privacy
Email is not secure and any information you provide on this online enquiry form cannot be guaranteed safe from potential loss. If you choose to send us any Personally Identifiable Information in your email enquiry, it will be removed from the email before we send our reply.