Contact the Passport Unit at Embassy London

Have a question about U.S. passports or citizenship? Please take the time to review the information on our website together with the following most frequently asked questions. If, after reviewing the information your question remains unanswered, please get in touch using our contact form.

We aim to respond to inquiries within 5 working days of receipt.  If you have not had a response within 5 working days, please check your email provider’s “spam” folder, BEFORE re-sending the form.

If your question concerns U.S. visas, ESTA, or your spouse’s immigrant visa application or Conditional or Permanent Resident Card, please click here for further information. We will not answer your inquiry through this email box.

Information on applying for a U.S. passport is available here.  It is important to review the information carefully as the method of application will depend on a number of factors including, but not limited to, your age, and whether your are applying for your first passport or renewing a passport.

If you are required to appear in person to renew your passport, you should schedule an appointment online and follow the instructions provided.  If you are eligible to renew your passport by mail, please do not send your passport to the Passport Agency in the United States.  .

If you were issued an emergency, limited-validity passport at a U.S Embassy or Consulate because you had urgent need of travel, you should apply to renew this passport for a full-validity passport as soon as possible. Click here for further information.

You should schedule the earliest available appointment and then periodically check the booking system for cancellations, which occur frequently.  If you are able to obtain an appointment prior to your proposed travel date, you should attend the interview as scheduled.   If there is insufficient time to process the application, you will be advised of your options at that time.

If you are traveling within the next 3 workdays and are unable to obtain an appointment please contact us using our contact form and we will schedule an appointment for you to apply for a limited-validity passport.   When completing the form please include your email address and state the nature of the emergency and proposed date of travel.

You may ignore the section concerning U.S. contact details.

If your UK postcode is too long, you should enter as much of the postcode as you can online and then write the rest in by hand once the form has been printed.

Although the UK telephone number is not mandatory, we recommend that you provide one.  You can write the telephone number in by hand once you have printed the form.

Passport Cards take longer to process than passports. If you applied for both at the same time, you can anticipate receiving the passport card approximately 6 weeks after the passport. If you did not provide two delivery envelopes at the time you submitted your application, please send us a Royal Mail Special Delivery envelope for the return of the passport card enclosing a covering letter so that we can match the two together.

Social Security cards are processed through the Federal Benefits (FBU) section of the Embassy and take longer to process than U.S. passports.  If you wish to contact FBU concerning the whereabouts of your card, contact information is available from our website here .

No.  We cannot transfer visa or stamps issued by other countries.  We also cannot transfer UK leave to remain stamps.  When you renew your passport, your old passport will be cancelled and returned to you with your new one.  You should then contact the appropriate authority of the issuing country for further information.

For information regarding the transfer of your immigration status in the United Kingdom, you should contact the UK Home Office.  Information and contact details are available via their website at



U.S. citizens are required to enter and leave the United States on a valid U.S. passports.  They are not not eligible to apply for visas or travel visa free under the Visa Waiver Program. Information on renewing your passport is available on our passport pages.

You may travel to the United States on your U.S. passport up until the day on which it expires.  However, we recommend that you verify with the UK immigration authorities that you will not experience any problems re-entering the United Kingdom on a limited validity U.S. passport.  Please contact the UK Home Office, specifically the UK Visas and Immigration for further information.  Please note that if your passport expires whilst in the United States you will be required to obtain a new passport from the Passport Agency before attempting to return to the United Kingdom.

If traveling to a country other than the United States, please contact the Embassy or High Commission of that country for further information or visit the Country Specific Information pages of where you will find passport validity requirements for your destination country, along with other important information,

If you are traveling to European Countries in the Schengen Area check the expiration date on your passport carefully before traveling.  Entry into any of the 26 European countries in the Schengen area for short-term tourism, a business trip, or in transit to a non-Schengen destination, requires that your passport be valid for at least three months beyond your intended date of departure.  If your passport does not meet the Schengen requirements, you may be refused boarding by the airline at your point of origin or while transferring planes. 


If you are traveling within the next 24 hours, we can schedule an appointment for you to come to the Embassy.  If your passport has been received from the U.S. Passport Agency, it will be handed to you at that time, if not, you will be given the opportunity to apply for a no-fee, emergency limited-validity passport.  Please note that the Embassy is open Monday through Friday except for U.S. and U.K public holidays.

Please contact us using our contact form. When completing the form please include your email address and proposed date of travel.

If you are applying for a passport service in Edinburgh, please use this contact form 

If your inquiry remains unanswered and you will be applying for a passport service at the Embassy in London, please contact us using our contact form.

if you are in Northern Ireland, please contact the Consulate General Belfast using their contact form.

If you are in Scotland, please contact the Consulate General in Scotland via email at

Please note that if the information you require is available from our website or can be answered by the FAQs, while we will address your inquiry, you will experience a delay in our response.