Non-Immigrant Visa (NIV) Assistant (Vacancy Reference: 17/27)

Open To:
Current Employees of the Mission – All Agencies and/or
U.S. Citizen Eligible Family Members (USEFMs),
Eligible Family Members (EFMs), or
Declared Members of Household (MOH) – All Agencies

Position Title:
Non-Immigrant Visa (NIV) Assistant

Reference:
17/27

Opening Date:
March 16, 2017

Closing Date:
March 23, 2017

Work Hours:
Full-time, 40 hours/week

Salary:
£31,161 gross starting salary per annum, (consisting of: basic salary £26,826, London weighting £2,100 and bonus £2,235).

Benefits:
Performance Related Pay System
Pension Scheme
BUPA Membership
Employee Assistance Program
Season Ticket Loan
Generous Annual Leave & Sick Leave
Paid Public Holidays (U.K. & U.S.)

Employees of Embassy contractors are defined as individuals who work for an Embassy contractor (e.g. AEEA, G4S, CSC, Metro Bank) who spend a minimum of 75% of their working hours physically located in the Embassy or on other property of the U.S. Mission to the U.K.
Would you like to play an integral role in providing  fast and effective service for the travelling public? As a member of the Non-Immigrant Visa Unit, within Embassy London’s Consular Section, you will take an active part in processing on average 150,000 visa applications from over 180 different nationalities who wish to visit, study or work temporarily in the United States.

In this all-encompassing role, you will be expected to work quickly and accurately when processing all non-immigrant visa applications submitted by personal appearance, referral and courier delivery. Your duties will range from accurate pre-screening; document checking; data entry; electronic capture of facial images and biometric fingerscans and visa printing to the final return of documents to the applicant. You will also be one of the first to initially greet visa applicants upon arrival at the Embassy; as such, you will need to govern a considerable degree of expertise, courtesy and confidentiality when dealing with sensitive issues that often arise on a day-to-day basis at the visa window.

Not only will this opportunity ensure that your excellent judgment skills and ability to work under pressure are utilized to the full, but it will offer you the chance to work in one of the largest, most diverse and busy Consular Sections in Europe.

The following qualifications are also required. It is very important that you address each selection criterion detailed below with specific and comprehensive information supporting each item in your application and resume/CV. This will help you in our short listing process.

QUALIFICATIONS REQUIRED

Applicants must address each required qualification listed below with specific and comprehensive information supporting each item.  Failure to do so may result in a determination that the applicant is not qualified.

EDUCATION:
Four GCSEs, U.S. High School Diploma or an equivalent academic qualification is required.

EXPERIENCE:
Prior experience in office clerical work, including data entry is required. Experience of face-to-face customer service contact with the public is required. Prior experience in a consular section is required. 

LANGUAGE:
Level IV (fluent) in both written and spoken English is required.

JOB KNOWLEDGE:
Familiarity with basic clerical procedures is required. 

SKILLS AND ABILITIES:
Ability to type 35 wpm is required. Familiarity with MS suite of products, including Word is required. Must be able to reason logically and clearly articulate complicated regulations into meaningful instructions. Must be able to maintain a professional demeanor to the public at all times. Excellent interpersonal skills are required. Ability to work under pressure and to pay attention to detail is required. Demonstrated ability to work quickly and accurately in a team setting is required.

Interested candidates for this vacancy MUST submit the following for consideration of their application:

  • The London DS0174 Application Form – This is our preferred form of application, as it aims to focus the candidate on the essential criteria of an advertised vacancy.

OR

Please reference our instructions on how to complete the UAE/DS-0174 form.

You must ALSO include the following information in your application for employment:

  • Your current curriculum vitae/resume.
  • Evidence of your legal right to work in the U.K. such as a copy of your passport biographical page, work visa page and, or, birth certificate. Please do not send originals by mail. Copies are acceptable. Short-listed applicants will be asked to provide, prior to interview, original documentation in support of their legal right to work in the U.K.
  • Evidence of Appointment Eligible Family Member (AEFM) Preference (such as a copy of your sponsor’s orders), if applicable. Please do not send originals by mail. Copies are acceptable.

PLEASE NOTE: WHETHER YOU ARE AN INTERNAL OR EXTERNAL CANDIDATE, IF YOUR APPLICATION PACKAGE IS INCOMPLETE, YOU WILL NOT BE CONSIDERED FURTHER FOR A VACANCY.

Submitting your Application
As an environmentally aware employer, our preference is for you to submit your application by email to LNDRecruit@state.gov

Please ensure documents are in Microsoft Word and/or Adobe Acrobat. JPEG, TIFF or SkyDrive files will not be accepted and your application will be determined invalid.  Similarly, if your application exceeds 5MB, your application will be determined invalid.

Alternatively, your application can be mailed to:

Recruitment
The Human Resources & Development (HRD) Office
Embassy of the United States of America
24 Grosvenor Square
London
W1K 6AH