Contact U.S. Citizen Services Edinburgh

Have a question about U.S. passports or citizenship? Please take the time to review the information on our website together with the following most frequently asked questions. If, after reviewing the information your question remains unanswered, please contact us.

If your question concerns U.S. visas, ESTA, or your spouse’s immigrant visa application and green card, click here for further information. We will not answer your inquiry through this email box.

Information on applying for a U.S. passport is available here.  It is important to review the information carefully as the method of application will depend on a number of factors including, but not limited to, your age, and whether it’s your first passport or a renewal.

If you are required to appear in person to renew your passport, you should schedule an appointment online and follow the instructions provided.  Those of you eligible to renew your passport by mail, are required to send your application to the U.S. Embassy in London and not the Passport Agency in the United States.

Please note that passport applications are taking five weeks to process.

If you were issued an emergency, limited-validity passport at a U.S Embassy or Consulate because you had urgent need of travel, you should apply to renew this passport for a full-validity passport as soon as possible. Click here for further information.

If you are eligible to renew your passport by mail, we cannot offer you an appointment to submit your application.  You should apply as soon as possible, clearly noting any confirmed travel plans.  If there is insufficient time to process your application, you will be advised of your options at that time.

If you are required to apply for the passport service in person, you should schedule the earliest available appointment and then periodically check the booking system for cancellations, which occur frequently.

If you are able to obtain an appointment prior to your proposed travel date, you should attend the interview as scheduled.   If there is  insufficient time to process the application, you will be advised of your options at that time.

If you are traveling within the next 5 workdays and are unable to obtain an appointment please contact us using our contact form and we will schedule an appointment for you to apply for a limited-validity passport.   When completing the form please include your email address and state the nature of the emergency and proposed date of travel.

You may ignore the section concerning U.S. contact details.

If your UK postcode is too long, you should enter as much of the postcode as you can online and then write the rest in by hand once the form has been printed.

Although the UK telephone number is not mandatory, we recommend that you provide one.  You can write the telephone number in by hand once you have printed the form.

Passport Cards take longer to process than passports. If you applied for both at the same time, you can anticipate receiving the passport card approximately 6 weeks after the passport. If you did not provide two delivery envelopes at the time you submitted your application, please send us a Royal Mail Special Delivery envelope for the return of the passport card enclosing a covering letter so that we can match the two together

Social Security cards are processed through the Federal Benefits (FBU) section of the Embassy and take longer to process than U.S. passports.  If you wish to contact FBU concerning the whereabouts of your card, contact information is available from our website.

An application for a Consular Report of Birth must be made, in person, through a pre-arranged appointment and your child MUST accompany you to the Embassy. Further detailed information is available here. If only one U.S. citizen parent can attend the Embassy, the absent parent is required to complete the form DS-3053 (Statement of Consent). Again, further detailed information can be found on the website.

Under U.S. regulations, dual nationals must enter and leave the United States on valid U.S. passports; they are not eligible to apply for visas or travel visa free under the Visa Waiver Program. Information on renewing your passport is available on our Passport pages.

You may travel to the United States on your U.S. passport up until the day on which it expires. However, we recommend that you verify with the British Immigration authorities that you will not experience any problems re-entering the United Kingdom on a limited validity U.S. passport.

Please contact the UK Home Office, specifically the UKBA at:

UK Border Agency
Lunar House
40 Wellesley Road
Croydon
CR9 2BY

Phone number: 0870 606 7766
Website: www.ukba.homeoffice.gov.uk

Please note that if your passport expires whilst in the United States you will be required to obtain a new passport from the Passport Agency before attempting to return to the United Kingdom.

If traveling to a country other than the United States, you must contact the Embassy or High Commission of that country for further information.

If you are traveling within the next 24 hours, we can schedule an appointment for you to come to the Embassy.  If your passport has been received from the U.S. Passport Agency, it will be handed to you at that time, if not, you will be given the opportunity to apply for a no-fee, emergency limited-validity passport.  Please note that the Embassy is open Monday through Friday except for U.S. and U.K public holidays.

Please contact us using our contact form. When completing the form please include your email address and proposed date of travel.

If your enquiry remains unanswered please use our Passport Services contact form.

Please note that if the information you require is available from our website or can be answered by the FAQs, while we will address your inquiry, you will experience a delay in our response.