Diplomatic Move Specialist (Vacancy Reference: 19/15)

Open To:
All Interested Candidates / All Sources

Position Title:
Diplomatic Move Specialist


Opening Date:
February 12, 2018

Closing Date:
Open Until Filled

Work Hours:
Full-time, 40 hours/week

£34,663 gross starting salary per annum, (consisting of: basic salary £30,059, London weighting £2,100 and bonus £2,504).

Performance Related Pay System
Pension Scheme
BUPA Membership
Employee Assistance Program
Season Ticket Loan
Generous Annual Leave & Sick Leave
Paid Public Holidays (U.K. & U.S.)


Up to Grade FP 08 (Final Grade and Salary to be confirmed by Washington based on applicant’s qualifications and prior work experience).


Embassy London’s Customs & Shipping Office are committed to providing first class logistics support to both new U.S. Diplomats arriving at Post and those departing to assignments abroad. As part of this dynamic team, you will assist with arranging inbound and outbound shipments, obtaining Diplomatic Driver’s licenses, registering Personally Owned Vehicles (POV) and attaining Residential Parking Permits for Mission personnel in 44 U.S. Government agencies. This is a unique position which will allow you to collaborate with various removal companies in the UK and the U.S.

Do you excel under pressure? If so, this busy department is searching for a new team member who can effectively multitask and reprioritize while performing a range of duties as Diplomatic Move Specialist. This role will provide you with an ideal platform to showcase your working knowledge of UK import and export procedures, effecting surface and air shipments of used household items, as well as, unaccompanied air baggage shipments. The position will also offer the chance for you to demonstrate your superb interpersonal and customer care skills while liaising with local and international removal companies, external government officials from the Foreign and Commonwealth Office, the Vehicle Registration Office and Her Majesty’s Customs and Excise.

With a keen eye for detail, your responsibilities will include, but will not be limited to: requesting and documenting cost estimates; preparing and submitting UK customs documentation; conducting managing customer satisfaction and communication on timelines and process for UKGOV and USGOV import/export moves; reviewing and approving contractor invoices for payment; acting as the main point of contact for Diplomatic staff and various removal companies; drafting official correspondence; advising American personnel on obtaining driver licenses; submitting completed vehicle registration/de-registration and diplomatic driving permit applications to DVLA; monitoring shipping industry developments and reporting on trends or changes in the local standards for shipping and transportation services; tracking inbound and outbound shipments through to destination and providing documents and detailed information to ensure prompt clearance and proper deliveries.

The following qualifications are also required. It is very important that you address each selection criterion detailed below with specific and comprehensive information supporting each item in your application and resume/CV. This will help you in our short listing process.


Applicants must address each required qualification listed below with specific and comprehensive information supporting each item.  Failure to do so may result in a determination that the applicant is not qualified.

4 GCSEs, High school diploma or an equivalent academic qualification.

Work experience as an International Move or Import & Export Coordinator/ Assistant /Clerk. This work experience to have included: receiving, reviewing and approving contractor invoices; preparation and submission of removal quotations; international and European imports and exports via road, sea and air; a proven record of customer focus and liaison.

Level IV fluency in both written and spoken English.

Working knowledge of UK import and export procedures for effecting used household effects (road and sea) and unaccompanied air baggage shipments.

Fully proficient in the use of MS Office and email systems, with good typing skills (this may be tested). Ability to draft correspondence in a clear, concise and grammatically correct manner. Ability to work accurately and to pay attention to detail.  Ability to understand, interpret and apply U.S. Government regulations. Ability to prioritize workload, manage time efficiently and to work under pressure to meet deadlines. Must be able to cope with stressed individuals in a constructive and sympethetic manner. Excellent communication, interpersonal and customer care skills.

Interested candidates for this vacancy MUST submit the following for consideration of their application:

  • The London DS0174 Application Form – This is our preferred form of application, as it aims to focus the candidate on the essential criteria of an advertised vacancy.


Please reference our instructions on how to complete the UAE/DS-0174 form.

You must ALSO include the following information in your application for employment:

  • Your current curriculum vitae/resume.
  • Evidence of your legal right to work in the U.K. such as a copy of your passport biographical page, work visa page and, or, birth certificate. Please do not send originals by mail. Copies are acceptable. Short-listed applicants will be asked to provide, prior to interview, original documentation in support of their legal right to work in the U.K.
  • Evidence of Appointment Eligible Family Member (AEFM) Preference (such as a copy of your sponsor’s orders), if applicable. Please do not send originals by mail. Copies are acceptable.


Submitting your Application
As an environmentally aware employer, our preference is for you to submit your application by email to LNDRecruit@state.gov

Please ensure documents are in Microsoft Word and/or Adobe Acrobat. JPEG, TIFF or SkyDrive files will not be accepted and your application will be determined invalid.  Similarly, if your application exceeds 5MB, your application will be determined invalid.

Alternatively, your application can be mailed to:

The Human Resources & Development (HRD) Office
Embassy of the United States of America
33 Nine Elms Lane
SW11 7US