Consular Information Assistant (Vacancy Reference: 17/24)

Open To:
All Interested Candidates / All Sources

Position Title:
Consular Information Assistant


Opening Date:
March 08, 2017

Closing Date:
March 22, 2017

Work Hours:
Full-time, 40 hours/week

With prior U.S Government (USG) experience;
£31,161 gross starting salary per annum, (consisting of: basic salary £26,826 London weighting £2,100 and bonus £2,235).

Without prior USG experience;
£29,008 gross starting salary per annum, (consisting of: basic salary £24,839 London weighting £2,100 and bonus £2,069).

Performance Related Pay System
Pension Scheme
BUPA Membership
Employee Assistance Program
Season Ticket Loan
Generous Annual Leave & Sick Leave
Paid Public Holidays (U.K. & U.S.)


Up to Grade FP-9 (Final Grade and Salary to be confirmed by Washington based on applicant’s qualifications and prior work experience).


Would you like the chance to become part of the dynamic six-person Consular Information Unit (CIU) team that manages the information function for the entire Consular Section of the U.S. Embassy, London? Do you think you have what it takes to join this team in providing quick and accurate information to the CIU’s myriad customers in a professional, courteous, and tactful manner? If so, we want you!

Members of this team work together to respond to a diverse customer base – from members of the public to Members of Parliament – on all consular matters relating to  visa requirements for foreign nationals traveling to the United States, and  passport and citizenship services for U.S. citizens. As such, we need someone who possesses exceptional drafting skills, the ability to distil complex processes into concise replies, good judgment, and creative ideas for reaching the Embassy’s customers. You will be required to answer enquiries in a time sensitive situation, either by pre-written paragraphs or original drafts. As many of your responses will involve interpreting complex U.S. immigration and  citizenship laws and regulations, you will be given on-the-job training.

Other duties will include:  overseeing the information function of the off-site contractor; keeping the Supervisory Information Specialist apprised of trends developing in correspondence, highlighting any issues which may have a potential negative impact on the U.S. government; developing Standard Operating Procedures (SOP’s) to improve CIU’s customer service and internal and external communication; working on Consular outreach and public information programs, such as the Consular pages of the Embassy website and social media sites.

The following qualifications are also required. It is very important that you address each selection criterion detailed below with specific and comprehensive information supporting each item in your application and resume/CV. This will help you in our short listing process.


Applicants must address each required qualification listed below with specific and comprehensive information supporting each item.  Failure to do so may result in a determination that the applicant is not qualified.

Bachelor’s degree in Politics, History, English, American Studies, International Relations or Communications is required.

Progressively responsible experience in work involving drafting papers, memoranda and/or correspondence for a lay audience is required. Additional substantial experience of working in a public facing customer service or information function is required.

Level IV (fluent) in both written and spoken English is required.

A thorough knowledge of English grammar and business writing techniques is required.

The ability to draft in a clear, concise and grammatically correct manner is paramount, as the role requires an ability to explain or translate complex regulations into meaningful instructions suitable for a lay audience. The incumbent must possess a high degree of analytical ability, good attention to detail and an ability to work accurately. The incumbent interfaces directly with the public so s/he requires excellent customer care and interpersonal skills. Must be able to work as part of a team, and prioritize own workload and focus in the midst of a busy open-plan office and meet deadlines. Must know when to seek assistance or guidance or refer a case to a supervisor. Must have strong working knowledge of MS Word and Outlook, and working knowledge of PowerPoint, Photoshop and/or InDesign. In addition, must have working knowledge of the various social media platforms. Ability to type a minimum of 30 words per minute is required.

Interested candidates for this vacancy MUST submit the following for consideration of their application:

  • The London DS0174 Application Form – This is our preferred form of application, as it aims to focus the candidate on the essential criteria of an advertised vacancy.


Please reference our instructions on how to complete the UAE/DS-0174 form.

You must ALSO include the following information in your application for employment:

  • Your current curriculum vitae/resume.
  • Evidence of your legal right to work in the U.K. such as a copy of your passport biographical page, work visa page and, or, birth certificate. Please do not send originals by mail. Copies are acceptable. Short-listed applicants will be asked to provide, prior to interview, original documentation in support of their legal right to work in the U.K.
  • Evidence of Appointment Eligible Family Member (AEFM) Preference (such as a copy of your sponsor’s orders), if applicable. Please do not send originals by mail. Copies are acceptable.


Submitting your Application
As an environmentally aware employer, our preference is for you to submit your application by email to

Please ensure documents are in Microsoft Word and/or Adobe Acrobat. JPEG, TIFF or SkyDrive files will not be accepted and your application will be determined invalid.  Similarly, if your application exceeds 5MB, your application will be determined invalid.

Alternatively, your application can be mailed to:

The Human Resources & Development (HRD) Office
Embassy of the United States of America
24 Grosvenor Square